Privacy Policy & SMS Terms

SMS Terms & Conditions

1. SMS consent communication

Biki LLC collects phone numbers only for the purpose of sending SMS messages related to service coordination and account communication.

SMS consent information and phone numbers will never be shared or sold to any third party or affiliate for marketing or promotional purposes.

2. Types of SMS communications you may receive

By opting in, you may receive text messages from Biki LLC related to:

• Job and work-order updates
• Technician coordination
• Appointment or arrival notifications
• Conversational messages related to ongoing service
• Links to documents, photos, or material purchases

Example: “Hi Fred, this is Max from Biki Solutions. Can you make it to this address by 8AM?”

Reply STOP to unsubscribe.

3. Message frequency

Message frequency varies based on service needs. You may receive up to 1 SMS message per week, depending on job status and communication requirements.

4. Message & data rates

Standard message and data rates may apply depending on your mobile carrier and plan, including domestic and international SMS.

5. Opt-in methods

You may opt in to receive SMS messages through the following:

• Providing verbal consent during a call with a dispatcher
• Sending an email request to info@bikisolutions.com

6. Opt-out method

You may opt out of SMS messaging at any time by replying:

• STOP — immediately removes your number from SMS communications

You may also contact us at (862)  to request removal manually.

7. Help & support

If you need assistance, reply HELP, or contact us directly at (862) or info@bikisolutions.com.

8. Standard messaging disclosures

• Message and data rates may apply
• Message frequency varies
• Reply STOP to unsubscribe
• Reply HELP for support

For more information, see this Privacy Policy and our Terms & Conditions page.

1. How we collect personal information

• Website forms
• Email communications
• SMS interactions
• Service requests or job intake forms
• Cookies and analytics tools
• Phone calls and offline communication
• Account creation
• Service coordination with technicians

2. What personal information we collect

Depending on how you interact with us, we may collect:

• First and last name
• Email address
• Phone number
• Mailing address
• City, state, ZIP code
• IP address and device data
• Browser and usage data
• Photos or site images related to a work order

Sensitive data (financial or health information) is not collected unless required for invoicing or legal compliance.

3. How we use your personal information

• To provide and maintain our services
• To coordinate technician dispatch and service updates
• To contact you via phone, SMS, or email
• To process billing, invoices, and service records
• To improve our website and communications
• To comply with legal and regulatory requirements
• For internal business reporting and analytics

4. Sharing of personal information

We may share your data only when necessary, and only with:

• Service providers assisting in delivering our services
• Third-party platforms used for communication (e.g. SMS platforms)
• Legal or regulatory authorities when required by law

We do NOT share, sell, or disclose SMS opt-in data, phone numbers, or consent records with any third party or affiliate for marketing purposes.

5. SMS privacy statement

SMS consent and phone numbers will never be shared, sold, traded, or disclosed to any third party or affiliate for marketing or promotional use.

6. Data retention

We retain personal information only for as long as needed to fulfill the purposes described in this policy, or as required by law.

7. Data transfer

Your information may be stored or processed on servers located outside your state or country. We ensure data protection that meets applicable legal standards.

8. Your rights

You may request:

• Access to your personal data
• Correction of inaccurate information
• Deletion of your personal data
• Assistance with deleting your account or communication history

To exercise these rights, contact us at info@bikisolutions.com.

9. Children’s privacy

We do not knowingly collect or store personal information from anyone under 13.

10. Links to external sites

We are not responsible for the content or privacy practices of third-party websites.

11. Updates to this policy

We may update this Privacy Policy from time to time. The updated version will always be posted on this page.

12. Contact us

If you have questions about this Privacy Policy, you may contact us at (862) or by email at info@bikisolutons.com , or by mail at Biki LLC, 1106 Clayton Lane, Suite 500W, Austin, TX 78723, United States.